Privacy Policy

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.


The health packages booked online are non-transferable. This means that the person on whose name the package has been registered holds all the rights and eligibility to avail the services mentioned at the lab or by home collection.the customers are required to show the invoice or a copy of invoice generated online or received by email or contact at the time of sample is mandatory to follow 12 hours fasting for all health packages.

Wise health will provide to the user basic support for the services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the services available, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond wise health reasonable control, including without limitation, acts of god, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Wise health will provide the services only in accordance with applicable laws and government regulations.

Shipping and delivery of reports: Wise Health provides you with the best-in-class experience at every step of the way. We assure you that all due precautions are taken so that your report reaches you intact.

Estimated Sample collection time and Report Generation Time :- Your sample collection will typically be done on the chosen date and time. If not, you can always reschedule to our available date and available time slot. Sometimes, sample collection may take longer due to bad weather, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Report will be generated within 24 to 36 hours and a soft copy will be sent to you for the same from our end. But, sometimes, some culture tests take time, so your report will be sent when your test results are out and we receive it.

The Services are non-transferable i.e. only the person on whose name the E-Health Package is assigned at the time of booking will be eligible to avail the Services at the lab or through home collection.

The Company may put further terms and conditions with every E-Health Package or Services and in case of any conflict with the Terms of Use or Privacy Policy, the term and conditions put specifically with the E-Heath Package shall prevail.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Wise Health unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Camera, Read Extranal Storage, Access Location. The information that we request will be retained by us and used as described in this privacy policy.

What kind of information is collected?

We may collect and store information about you including your name, email address, phone number, physical contact information, accounting transaction data, customer sales and order information, third-party data and other information or data submitted through interaction with our products. We may also collect information regarding your use of third-party products or services so we can integrate features of those third-party products or services with our products and services being provided to you.

How is the collected data used?

Information collected may be used to enhance services provided by us, to prevent fraudulent activity, and to collect information and data related to the use of our products or services. T&C Insight will not sell or share your personal information with third parties or for any commercial purposes without your consent. We may disclose aggregated and non-personally-identifiable information about the use of our products and services publicly or with third parties to help us improve our products and services. We may also use trusted third-party service providers and vendors to help us in providing our products and services to you, such as services to host our product platform or for processing payments. We may also store personal information and other data on servers or in locations that are outside of our direct control. These service providers would have access to your information for the limited purpose of providing the service we have contracted with them to provide. Finally, we may disclose your information and data in response to lawful requests from public or government authorities if we believe that it is reasonably necessary to do so to comply with a law or order, to protect a person’s safety, or to protect our rights or property.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-pa#262626rty link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or query about our Privacy Policy, do not hesitate to contact us.

Online Card Payments

Payments Made Using Visa Or Master Card Can Be Processed Using A Gateway System For Online Payment. The Transaction Is Directly Authorized By The Respective Bank In Order To Make The Transaction Safe Without Passing Any Information To . The Authorisation Code As Well As The Confirmation Of The Entire Transaction Will Be Issued By The Bank Using The Online Payment Gateway Within A Few Minutes Depending On The Internet Connection.

Cancellation and Refund Policy

No refund will be given after 20 days from the day the payment is made to the company. However, in case a written request for refund reaches the company within 20 days, the entire amount paid (without interest-subject to a deduction of Rs. 100/- towards administrative charges) will be credited for any further purchase of similar or exceeding amount within a maximum of 40 days from date of cancellation.

The stated amount due for refund shall be processed within 20 business working days from the date of the cancellation, subject to all terms and conditions being met successfully. In case of cash payment, the money will be transferred through Bank a/c NEFT or Cheque.


The Services provided by Wise Health or any of its licensors or providers are provided "as is," as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Wise Health does not provide or make any representation, warranty or guaranty, express or implied about the Website or the Services. Wise Health does not verify any content or information provided by the Users/ diagnostic centres on the Website and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, the Wise Health Content, representations and warranties made by the Users/ diagnostic centres or the content or information provided by such Users/ diagnostic centres on the Website or any loss arising out of the manner in which the Services have been rendered. The information via the Services is for general information purposes only and does not constitute advice, medical or otherwise.

We are not responsible for any charges or fees associated with financial transactions that occur on or through third party websites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.

The Website may be linked to the website of third parties, affiliates and business partners. Wise Health has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Wise Health endorses the linked site. User may use the links and these services at User’s own risk.

Wise Health assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.

Non-transferable right to use the Services

Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the site is not transferable. Wise Health may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

Right to Modify Terms of Service

Wise Health reserve the right to revise and update these Terms of Use at any time without notifying you. As such, please periodically review these Terms of Use, our Privacy Policy, and any other policies that may be posted on this Website./app. Continued usage of our Services will be considered acceptance of any changes. The User agrees that, during the period of this Agreement, we may revise the Terms and Conditions, and change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on release of the revised Agreement or change to the Service(s) on our website. Unless we expressly notify otherwise, these terms incorporate and supersede any other terms associated with the Services.
Wise Health has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.


The Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Wise Health prior written permission, except that you may download and print content for uses that are not competitive with or derogatory to Wise Health provided that you keep all copyright or other proprietary notices intact. Please note that this limited consent may be revoked at any time and does not include consent to republish Content on any Internet, Intranet or Extranet site or to incorporate the information in any other database or compilation.